VoiceGuide allows fast and easy creation of Interactive Voice Response systems (IVRs) using a Windows PC and a Voice capable modem or a Dialogic card. IVR systems are used in a wide range of areas :
Office : Auto Attendant, Voicemail & Unified Messaging systems.
Call Center: Intelligent Call Routing & Queuing, Fax-Back, Web and email interactions.
Technical Support : Help Desk, Ticket Scheduling and Status
Banking: Telebanking, Bill Payment, Locator
Insurance : Claim Status, Enrollment
Securities : Account Information, Trades, Quotes
Government : Scheduling, Pay-by Phone, Taxpayer Services, Notifications & Reminders.
Healthcare : Appointment Reminders, Benefit Inquiry, Claim Status, Plan Enrollment, Prescription Refill, Test Results Reporting, Surveys.
Retail : Order Status & Processing, Accounts Payable, Store & Inventory Locator.
Utilities : Account Information, Outage Reporting, Service Scheduling, Meter Reading.
Travel & Hospitality : Flight Information/Schedules, Ticketing, Frequent Customer Account Information, Promotions
VoiceGuide's Script Designer is a powerful and easy to use application development visual editing tool for the creation of IVR applications. Creating an IVR system in VoiceGuide takes just a few clicks :
select the action modules, place them in your script,
select which keys caller must press
record your sound prompts,
press the Run Script button.
